Meet the Team — Robert Lounsberry

I’d like to introduce another one of the Aliens–Robert Lounsberry. You may know him as the friendly voice at our helpdesk. Eventually, we’ll introduce all of the team. Interested? Check out the other articles about Matt King, and his photo shoots.

Robert-Shoot-2-2

Robert joined ‘Team Skin’ in 2012. He came aboard after he served 2 years of hard time at Apple’s helpdesk. He enjoyed his time there, but was drawn to a more creative field. His appreciation for art and design demanded he make a change. Back in the 90’s, a graphic designer friend of his introduced him to Alien Skin’s products. Now, years later, he can still remember his fondness for our software back then and how he thought being one of the Aliens would be super-cool.

Robert felt like he came home as soon as he stepped over the threshold. His previous work environment had been steeped in corporate policies, so Alien Skin’s no-nonsense business practices came as a breath of fresh air. The new rules allowed him to “just get things done.” With the heavy chains of red tape lifted, he’s able to address real problems rather than treat symptoms. Now, he’s our tech support MacGyver.

Robert has one single remembrance of his first product release–Exposure 4: Hectic. Our helpdesk receives an intimidatingly high volume of tickets when a new product hits the store. Combine an avalanche of new support tickets with a foreign environment, and you get an idea of what it’s like in Robert’s shoes those first few months. In my opinion it’s absolute pandemonium, but Robert thrives in this environment.

He praises the team for all of our support during times when he’s buried. Robert is a firm believer in working with people of equal awesomeness. When you work with great people, you have a better chance of achieving great things, yourself. For example, Robert tells a quirky story about his first year here, he said, “Jeff would have to lovingly bludgeon me with his grammar hammer and it took a significant amount of reminders before it really clicked. Thanks to him, now I carry one of my own.”

The Alien Skin team puts a lot of effort into customer service right now, but there’s always room for improvement. This year, Robert will be focusing on the self service aspect of our support areas. His goal is to make it easier for our customers to find the answers they need, faster. His plans are to bring our support department to the next level.

Robert-Shoot-2-1

This look was a humourous take on everyone’s prep for the release of Exposure 6. Everyone at Alien Skin were burning the midnight oil to make sure all of our I’s were dotted, and t’s were crossed. Robert and I ran downstairs and snapped off a couple of shots during the madness.

Outside of Alien Skin, Robert is a family man. He prefers to enjoy as much time as possible together with his tribe. He is also quite the shooter, and has recently started shooting local and regional MMA fights. He’s a big fan of tasty brew, so much, in fact, that he’s formally requested a tap in the Alien Skin kitchen. Per Roberts official request: the first barrell would need to be full of Finley’s infamous home brew. Finley, I’m just a messenger–but that does sound tasty. #tapthekeg

Coming up soon is an article about the photo shoots and the retouches with the photos of Robert. Stay tuned!

About the Author:

Jimmy is the marketing nerd at Alien Skin. He makes workflow training tutorials, handles affiliates, writes for the blog, manages our contributing authors, governs our social media, and he is the king of swag orders. He also makes a mean cup of espresso, so if you stop by the office, remember to give him cash tips for his efforts.

11 Comments

  1. Kallizm June 16, 2014 at 11:21 am

    The straitjacket is a wonderful touch in conjunction with working any Helpdesk job. Thanks for enduring the madness Robert!

    • Jimmy June 17, 2014 at 8:43 am

      Thanks, Sean! That was Robert’s idea. I think it was a good wardrobe choice.

    • Robert June 18, 2014 at 10:03 am

      Thanks Kallizm! My thoughts exactly. Everyone in a helpdesk position is a little bit crazy…I just choose to embrace it. 🙂

  2. Claus June 24, 2014 at 5:35 am

    Robert is a great guy…. thanks for all your support!

    • Robert June 24, 2014 at 10:55 am

      Thanks Claus! I’m much nicer than I look. 🙂

  3. Robert June 26, 2014 at 4:38 pm

    Super happy with Robert’s responsiveness to my help desk request. Keep up the great work, Rob !
    Loving exposure 6
    Ciao
    R/

  4. Kevin June 26, 2014 at 9:49 pm

    Robert was the only help desk I know that used SKYPE to put a face to the voice on the phone. He set a mount everest height bench mark that no other help desk has come close to reaching. Being able to combine Apple support, and Alien Skin support together, is invaluable to me. Talent like that is almost imposable to find, unless you are at Alien Skin.

  5. Roz Fruchtman June 29, 2014 at 3:00 pm

    I’ve been using AlienSkin software since EyeCandy 3. It’s like home for me and I would most DEFINITELY recommend AlienSkin Sofware to EVERYone and ANYone. They not only produce some of the BEST software, THEY ARE FAIR and THEY CARE about their customers! That’s what I call a “Winning Combination!” ~Roz Fruchtman

  6. […] Let’s continue with our informal introductions of our team members. This time, it’s Mike Erickson. Eventually we’ll introduce the rest of the team, too. Patience, grasshopper. Rome wasn’t built in a day. Check out the other Meet The Team articles, here and here. […]

  7. […] is to introduce all of the team, so stay tuned. The other Meet The Team articles are here, here, here, and […]

  8. […] the funny photo shoots we did last year with Matt King and Robert Lounsberry? The costumes for the shoots came from the fine folks at The Raleigh Little Theatre. Sorry to […]

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